Support Center
Find answers to common questions and get help with our tools
Common Questions
PDF Tools FAQ
How do I merge multiple PDFs?
Upload multiple PDF files, arrange them in your desired order, and click "Merge PDFs". The tool will combine them into a single document.
What's the maximum file size?
Each file can be up to 50MB. For larger files, try compressing them first or contact support for assistance.
Can I process password-protected PDFs?
Yes, we have tools to both add and remove password protection. You'll need to provide the current password to remove protection.
Image Tools FAQ
What image formats are supported?
We support HEIC, JPEG, PNG, WebP, and most common image formats. Output formats include JPEG and PNG.
How does image compression work?
Our compression tool reduces file size while maintaining visual quality. You can set target file sizes or compression levels.
Can I convert iPhone HEIC photos?
Yes, our HEIC converter transforms iPhone photos to standard JPEG or PNG formats for universal compatibility.
Privacy & Security FAQ
Are my files stored on your servers?
No, files are automatically deleted after processing. We use temporary storage only during the conversion process.
Is the processing secure?
Yes, all uploads and processing happen over encrypted connections. Your files are processed in isolated environments.
Can you see my file contents?
No, our staff cannot view your files. Processing is automated and files are encrypted during handling.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.